Optimization: The Key to Improved EHR Satisfaction

By Drew Nietert, Director, JHD Healthcare Partners

EHRs are pervasive, with 78% of all office-based physicians using one –even though most are unhappy with their EHR.  The widespread use of poorly implemented EHRs has created a range of issues that are likely to keep providers, administrators and IT up at night:

  • Increased physician dissatisfaction, with complaints such as:
    • Needing to work longer hours at home and on weekends to complete documentation
    • Staring at a computer instead of making eye contact with the patient
    • Too much clicking and too many screens to go through
  • Physicians and staff inventing workarounds that compromise documentation
  • Inability for leaders to understand and get accurate data
  • IT is not able to keep up with the challenges the EHR has introduced
  • Decreasing revenue from decreasing volume

The key to overcoming these, and other, EHR issues and getting a good night’s sleep is Optimization. When done well, EHR optimization will:

  • Improve the quality of life for providers
  • Improve documentation
  • Improve coding accuracy
  • Reduce risk of audits and audit penalties
  • Improve provider utilization , which leads to higher revenue
  • Improve practice performance on risk contracts
  • Increase severity calculations such as HCC scores

Taken together, all of these equal a better profit margin and happier doctors – two things every healthcare executive longs for.

Optimization is the path to get you there.

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JHD Healthcare Partners is an advocate for the provider. Our goal is to improve the physician’s quality of life while increasing their income. 

In our experience, the single greatest source of complaints from providers is the EHR – and it doesn’t matter which EHR is implemented. Too often, the EHR is implemented in a dramatic all-hands effort, and then work stops. But the initial implementation is just the first step for the EHR. Clinical operations need to adapt work flows to the EHR architecture and the EHR, wherever possible, needs to be customized for each specialty.

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