EHR Optimization – There is so much to do, where do I start?

Optimizing a new EHR/PM system often feels like trying to swim up a waterfall. And while challenges persist, at times, you may feel like you are drowning.

You happen to have a supply of buckets – or tools available to help you – underneath this waterfall. Where would you place the first bucket?

In this kind of overwhelming environment, the inclination is to place the bucket wherever the loudest complaints are coming from. But, the better response is to place the bucket over our heads so we can breathe easier — taking a step back to gain perspective of the true priorities and those other tasks that can be made simpler or even unnecessary[i].

One common error is to try to cover 100% of the task list at each optimization meeting. On the surface this appears like great goal, but the downside means you are also simultaneously working on the dozens of other tasks, which can ultimately lead you right back into the waterfall. And, without disciplined optimization, leadership will typically step in and re-prioritize the tasks to solve the angriest complainer’s problem first while still not addressing the root cause of the issue.

Optimization takes:

  • Strong leadership
  • Discipline
  • An understanding of project management, healthcare and providers
  • Knowing the intricacies and politics of leadership – as well as the sensitivity and urgency that will allow the team to start to show results

Once results start to happen weekly, and at times daily, the results will stem the complaints and the constant reprioritization of efforts.

 Are you ready to truly optimize your system?

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[i] The One Thing by Gary Keller & Jay Papasan: “What’s the one thing you can do such that by doing it everything else will be easier or unnecessary?”, April 1st, 2013. Hudson Booksellers
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